Support Executive

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service. - **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the...

Identify the cause of the problem, analyze the situation, and come up with a solution - **Conflict resolution**: Investigate and resolve customer complaints by identifying the cause and presenting a solution - **Communication**: Communicate with customers clearly and concisely, and understand their needs - **Attention to detail**: Ensure that interactions...

Client relationship management: Building and maintaining long-lasting relationships with clients, acting as their main point of contact, and ensuring their needs are met. Problem resolution: Responding to client queries, troubleshooting issues, and resolving complaints in a professional and timely manner. Communication: Providing accurate information about...

Client relationship management: Building and maintaining long-lasting relationships with clients, acting as their main point of contact, and ensuring their needs are met. Problem resolution: Responding to client queries, troubleshooting issues, and resolving complaints in a professional and timely manner. Communication: Providing accurate information about...

Assist customer in resolving any open requests for support, assistance, information on upgrading etc. - Complete Training Needs Analysis to confirm the Training is applicable. - Design Training content with the Learners needs in mind. - Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve...

Office Executive play a crucial role in ensuring the smooth running of our office and supporting the overall operations of company. As an office Executive responsible for managing administrative tasks, maintaining office supplies and equipment, coordinating meetings and events, and providing support to the management team. Strong problem solving skills and...

Provide accurate information about products and services. Resolve customer issues promptly and efficiently. Maintain detailed records of customer interactions, transactions, and feedback. Follow up with customers to ensure their issues are resolved. Collaborate with other departments to improve customer experience. Assist in the development and...

**Job Types**: Full-time, Part-time Pay: ₹22,000.00 - ₹45,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Weekend availability Supplemental Pay: - Performance bonus Work Location: In person

Manage schedules, coordinate meetings, take minutes, and handle general correspondence. Database & Record Management: Update and maintain accurate and up-to-date records and databases. Internal Coordination: Liaise with different departments to ensure efficient information flow and task completion. Customer Service: Respond to internal and external...