Support Executive

Role: Customer Support ExecutiveLocation: Hinjewadi Phase 2Working days: 5 days working, 2 days rotational offShifts: Night shiftsQualification: GraduationSalary: 18k + 4k night shift allowance 2 way Transportation provided by the company

**Managing a Team**: As a Customer Support Executive, you will oversee a team of representatives who offer customer support. Your role involves mentoring and guiding team members to provide exceptional service. - **Overseeing Customer Service Process**: You’ll be responsible for ensuring smooth customer interactions, addressing inquiries, resolving...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Job...

Assist customer in resolving any open requests for support, assistance, information on upgrading etc. - Complete Training Needs Analysis to confirm the Training is applicable. - Design Training content with the Learners needs in mind. - Completes all training and development activities in timely manner. - Understanding of escalation handling...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Ensure timely extension of new regular and promotional materials Issuing internal memos relating to trade deals/discounts/GPR, and promotional launches Price List Maintenance and Staff Sales Creating Purchase Requests for Media related activities and PO for promotions manipulation Manage Client Annual Reviews with Wealth Planners ensuring that these are...

Responsibilities - Check incoming paperwork (correspondence, invoices etc.) and make copies before distributing - Sort all papers alphabetically and according to content, dates, significance etc. - Create or update records with new files and information - Store all paperwork in designated places securing the important documents - Enter paperwork into an...