Telecaller (CRM) Associate / Executive

17 hours ago

Richmond Rd, India Pride Hotels Ltd Full time

**Female Profile Only**

Person should be more exposed to telecalling and having good english communication skills.
- CRM Person will be more responsible for After Sales Support to Sales Teams
- Telecaller will be calling the hotel provided database following the script of sales pitch provided and trained by us.
- Telecaller will be calling hotel bookers and admins to follow up on sales leads and post billing followups.
- Telecaller will be calling hotel bookers and admins to schedule appointments for hotel sales team members.
- Telecaller will be calling hotel bookers and admins of existing and new companies for post appointment follow ups and coordination for requirements and business leads.
- CRM person will get in touch with Bookers/Admin and develop a reputation to help them with the problems arising out of the process of use of the hotel (Billing query, guest complaint, guest feedback etc)
- CRM person will be calling all the bookers/Admin after the guest check out/ banquet function when the bills are raised and submitted to the company.
- CRM person will act as a point of contact to get the queries raised by the guest to be sent to Finance and see to it that the bills are properly in order and the user company is taking it ahead for processing.
- CRM person will not only be restricted to the above but will also get in touch with the bookers/Admin for future queries too which will then be as a support to the sales team person handling the account.
- CRM person will also be acting as a feedback receiver for the sales account person for the particular company and can give a direct feedback of the booker/admin to the unit head or sales head in case of concerns on servicing of the account is raised by the client.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

**Speak with the employer**

+91 9686602656

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