Merchant Services-me Relationship Officer

1 day ago

Thane, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Merchant Services-ME Relationship Officer - Retail RO

**Office Location**: ULHASNAGAR - NEAR CHOPRA COURT Thane (Branch)

**Position description**:
Merchant Services-ME Relationship Officer - Retail RO

**Primary Responsibilities**:

- Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
- Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition
- maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
- Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
- To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
- To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio
- Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.
- To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
- Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc
- The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
- Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
- Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

**Additional Responsibilities**:

- Cross Sell - CC, CASA, Asset, TPP etc.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree
- **Field specialization**: Commerce
- **Academic score**: Pass
- **Institution tier**: Any

**Required Certification/s**:
NA

**Required Training/s**:
Basic product and process training

**Required work experience**
- **Industry**: Banking preferred - but not a constraint
- **Role**: Any
- **Years of experience**: 0 to 3

**Key Performance Indicators**:
Sales Profile

**Required Competencies**:
Flair for sales and go getter attitude, Good Communication skills, tech savvy

**Required Knowledge**:
**Required Skills**:
Good communication and interpersonal skills, Time management, disciplined sales approach

**Required abilities**
- **Physical**: Sales call and field visits.

**Specific requirements**
- **Travel**: Local travel for customer meetings
- **Vehicle**: Preferred(At least two wheeler)
- **Work Permit**: NA

**Other details**
- **Pay Rate**: As per industry norms and labour laws
- **Contract Types**: Permanent
- **Time Constraints**: None
- **Compliance Related**: As per Bank's laid down policies
- **Union Affiliation**: NA

  • Sales Officer

    2 weeks ago

    Thane, India me-HR Full time

    Job Postion: Sales Officer For Mapro Garden - Age: 18 - 30 - Qualification: Min 12th Pass - Experience: 1 - 3 Years - Salary Bracket: - 1.5 to 3. LPA - Location : Thane, Maharashtra - Type of Industry : FMCG - Vacancy -1 **Job Description**: - Developing and sustaining long-lasting relationships with customers. - Daily field visiting customers to explain...

  • Relationship Officer

    22 hours ago

    Kalyan, Mumbai, Thane, India Ideal Global Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We have a opening for Relationship Officer for HDFC Sales Pvt Ltd. Any financial services background candidates can apply.Freshers are also welcomed here to apply and give a good start to their career.

  • Relationship Officer

    2 weeks ago

    Thane, India Datrax Services Pvt Ltd Full time

    We have urgent vacancy for Relationship officer for Job Descriptions - Initiation of the Loan Process with the customers -Responsible for Login for loans -Ensures Collection of bounced cases -Coordination with Credit and Sales Credit -Relationship Management -Coordination with Credit and Sales Credit -Supervises Sales Team & ensures performance -Visits...

  • Customer Service Executive-consumer Durables-bnpl

    7 days ago

    Thane, India Kotak Mahindra Full time

    **Responsibilities**: - Manage the call center operations for our B2B and B2C products. - Manage Client and Merchant Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services. - Evaluate and Analyze performance against call center metrics **Professional Skills: - Should...

  • Operation Executive

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Network People Services & Technologies Pvt. Ltd Full time

    About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider...

  • Customer Care Executive

    2 weeks ago

    Thane, India Kankei Relationship Marketing Services Pvt Ltd Full time

    Opening position for Voice Process Customer service executive Qualification - HSC with 6 Months to 2 years / graduate + 1 year of international and Domestics experience can apply Languages known:. English + Hindi Location: - Thane Work from office Contact person : HR Kunal Kanojia 9152180869 **Job Types**: Full-time, Permanent Pay: ₹15,250.92 -...

  • Administrative Assistant

    5 days ago

    Thane, India me-HR Full time

    **Job Title: Administrative Assistant** **About Company**: The narrative of **K-BNK** finds a glorious intersection with The **BNK Group**, for both entities are bound by shared aspirations and philosophies. United in their pursuit of translating client aspirations into reality through innovative design solutions for workplace interior designs, this...

  • Client Relationship Executive

    3 weeks ago

    Thane, India Regatta consultancy services Full time

    Position - Client Relationship Executive Company Name - Regatta consultancy services Address - Hiranandani estate, Thane, (w). Roles & Responsibilities: An Inside Sales Executive is responsible for generating revenue by selling a company’s products or services through inbound or outbound calls, emails, and online communication,...

  • Customer Service Officer

    1 week ago

    Thane, India Allwyn Education Group Full time

    **CUSTOMER SERVICE (WORK FROM OFFICE )** **AGE LIMIT: - 19 TO 38** **Cigna Renewal Process** **Location - Thane** **Graduate Fresher's can apply** **Good English is must** **Shift Timing - 10 to 7** **1Rotational week off** **Salary - 19k CTC** **Centralized pick up and drop facility from Thane station** **CUSTOMER SERVICE ( WORK FROM OFFICE...

  • Client Relationship Executive

    2 weeks ago

    Thane, India Global Services Full time

    * Build relationships with Clients. - Create plans to address clients’ business needs. - Act as point of contact for complaints and escalate issues as appropriate. - Proven track record of meeting and exceeding targets. - Excellent communication and negotiation skills. - Problem-solving aptitude. - Graduate with minimum 2 years of experience in Client...