End User Support L2

4 days ago


India Avaso Technology Solutions Full time

**Position - End User Computing Level 2**

**Location
- Ulm, Germany**

**Position type
- Full-Time (contract)**

**Language
- Fluent German & English**

**Note: Only people from Germany are eligible to apply.**

**KEY DUTIES/RESPONSIBILITIES**:
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Coordination and remote hand support to backend team for Network & server smart hand support.
- IP phone, Video conference support, Level 2 Multifunction Printers support.
- Supporting midrange servers.
- Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
- Handing tickets on ServiceNow or similar ticketing system.
- Troubleshooting VPN.
- Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate inhouse IT projects.
- Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOPs and Runbooks for global team use
- Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
- Should be leading the project support team
- Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination


  • End User L1

    1 week ago


    Bhallabhgarh, Rajasthan, , India Algoleap Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    JOB Description for End User Management –VIP Customer Name JCB LOCATION Ballabhgarh DOMAIN EU Support Level (L1/L2/L3) L2 - Required Relevant Domain Experience 3 -4 years Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) General shift Qualification Graduate Certifications Required if ANY Role Purpose End User support for enhancing the service...

  • Finacle L2 Support

    1 week ago


    India Nelito Full time

    4222 **Finacle L2 Support** Finacle 2 Pan India, Mumbai(Thane) SQL, PL/SQL, Shell scripting, Finacle Scripts, JS, HTML, XML, JavaScript, JSP, Finacle Version 10x BE/Equivalent/Graduate Computer Science 3-4 yrs - Job Description - Handling the technical and functional core issues from the Banks which are using Finacle product. - Resolving issues from the Data...


  • India Insight Global Full time

    Job Description Required Skills & Experience - 3-7+ years of experience providing L2 Incident Support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting SQL databases - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment,...

  • L2 IT Engineer

    6 days ago


    Hyderabad, Telangana, , India Lognormal Analytics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are seeking a motivated and skilled L2 IT Engineer tojoin our team. The candidate will handle day -to -day IT troubleshooting tasks,manage endpoint protection, resolve tickets, and support networkinfrastructure. This is an excellent opportunity for an IT professional with astrong foundation in troubleshooting and network management.Key...

  • Finacle L2 Support

    5 days ago


    Mumbai, Maharashtra, , India AQM Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Finacle10x L2 Support  Work Experience  years of experience in Finacle10x L2 support with below mentioned skills. Job Description:· Resourcewith good technical knowledge in modules like CASA, Term Deposit, Loans, ODCCand Payments· Knowledgein Connect24 support and Finacle Integrator (FI)Support· Goodknowledge in issue debugging using traces, logs and...


  • Pune, India TECEZE Full time

    Job Description Job Title: L2 IT Support Engineer Experience: 2 Years Location: Pune, India Employment Type: Full-Time Notice Period: Immediate Joiner Job Summary: We are looking for a dedicated and technically skilled L2 IT Support Engineer to provide comprehensive support for both hardware and software systems. The ideal candidate will have hands-on...

  • L2 Support Engineer

    2 weeks ago


    Pune, India dentsu Full time

    Job Description Experience: 13 years Location: India (Business Hours Support Only) Employment Type: Full-time About the Role: We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves...


  • Chennai, India Tata Consultancy Services Full time

    Job Description Greetings from Tata Consultancy Services!! We are hiring for End User Support!! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: Windows, Remote Desktop Support, SCCM, Application Packaging, Mobile devices management Date of Interview: 05-Nov-2025 Mode of Interview: Virtual TCS Eligibility Criteria: -...


  • INDIA - MUMBAI - BIRLASOFT OFFICE, IN Birlasoft Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    End User Support Engineer About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the...

  • End User L1

    1 week ago


    All India algoleap Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    As a member of the End User Management team at JCB's Ballabhgarh location, you will be responsible for providing end user support to enhance the service quality for business users. Your main duties will include: - Resolving desk-side related issues - Installing desktop/laptop operating systems - Maintaining records of machine movements and configurations -...