Customer Relation Executive
1 day ago
This is a remote position.
Greetings from 2COMS,
We have an opportunity for Customer Relationship Executive (WFH) for one of our client.
Qualification - Any Graduate
Experience - Minimum 1 year in International Voice Process.
**Responsibilities**:
Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations
Provide first-line troubleshooting and resolution upon initial contact
Receive event creation requests, rescheduling, and refund requests and forward them to the App admin
Working with various internal teams to ensure prompt query resolution.
Escalating customer feedback as and when required.
Resolve customer complaints quickly and efficiently.
Provide general information about the product.
Keep customers updated on the latest feature additions.
Expand the customer base by upselling and cross-selling.
Understand critical customer needs and address those
Create a weekly report on the type and frequency of complaints received.
Proactively work towards the reduction of Turnaround time.
Follow up with customers when required.
**Requirements**:
Excellent command of written and spoken English is a must
Minimum 1 year of experience in providing user support
Hands-on and working knowledge of MS Office, especially MS- Excel
Some experience with documentation
Must possess excellent Communication skills, network building skills and must be result oriented
Good people skills and a customer-centric attitude
**Job Information**:
Salary
**300000 - 500000**
***
Work Experience
**Experienced**
***
Industry
**BPO**
***
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