Customer Support Trainer

4 days ago

Kochi, India Webcrstravel Technologies Pvt Ltd Full time

Customer Support cum Trainer

Location
- Kochi (Remote)

salary
- 25k

immediate joiners preferred

Experience
- 1-2 years

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:
Aides in identifying a customer issue and provides a solution.Creates a detailed record of client interactions.Maintains a current case load and does regular follow ups with customers.

Ability to accurately report software issues to the Development team.Conducts remote training sessions with customers.

Creates documentation in an effort to aid customers within software

.Collaborates with teammates and other outside departments across our organization to enhance software knowledge.

Requirement:
Strong communication skills

Attention to detail

Strong problem solving and interpersonal skills

Ability to work under pressure and multi-taskSelf-motivated and able to work well independently

Strong organizational skills

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Kochin, Kerala (required)

Ability to Relocate:

- Kochin, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8089191655

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