Noc Technician

1 week ago

Bengaluru, India CCI Systems, Inc. Full time

**Why**
**Guide Star**
**?**
***Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Come join our team of engineers and experts that guide our customers toward the right choices to future-proof their network for years to come. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and
**REWARD** results all while having fun

**Our mission** is to make life better by connecting people through innovative communication systems.

**We are seeking**
***a
***
**Network Operations**
**Center**

**Responsibilities**
- Achieve and maintain technical familiarity with all Guide Star NOC Customer SOW and networks.
- Accurately documenting troubleshooting completed via the ticketing systems.
- Assist with escalation for NOC team members in remote support process to resolve customer network incidents.
- Create and manage vendor support cases on customer behalf.
- Perform standard operating processes for customer support and onboarding activities.
- Maintain departmental knowledge resources.
- Provide weekly/monthly reporting on trends and activities, if requested.
- Maintain documentation and perform proactive maintenance on customer networks.
- Ensure confidentiality of company and customer information.
- Perform other related duties as assigned by management.

**S**
**kills we are looking for**
- Must speak English and have strong verbal and written communication skills.
- 2-3 years experience in an IT network support role providing service provider networking such as routing, switching, optical transport, etc.
- Experience in troubleshooting of Access platforms: FTTH, DOCSIS, Cell Backhaul, and Carrier Ethernet.
- Knowledge of CMTS, FTTH, and DSL access technologies and troubleshooting.
- Knowledge and troubleshooting of Internet technologies, e.g. IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.
- Understanding of Video product delivery, including cable television, satellite television and IPTV.
- Proficiency with VOIP Telephony preferred.
- CCNA, NET+ or equivalent associate-level industry certifications preferred.
- Ability to be assigned, prioritize, and complete multiple tasks and projects within timelines.
- Excellent customer service and professional phone presence with the ability to simplify technical information.
- Highly responsible, resourceful, accurate, dependable, and self-motivated.
- Willingness to learn; adapts and accepts increased responsibility.

**Shift**
- Full-time, 10:30 AM - 6:30 PM IST, Monday-Friday. Must be flexible and willing and able to work outside normal business hours as necessary.

**Additional Information**- In-office, working from our Bangalore location.

  • Noc Technician

    2 days ago

    Bengaluru, Chennai, Hyderabad, India ti Steps Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the Role:We are seeking a detail-oriented and proactive NOC Technician to join our Network Operations team. The ideal candidate will monitor, troubleshoot, and support network systems, ensuring maximum uptime and performance. This role is critical to maintaining our IT infrastructure and delivering exceptional service availability to customers.Key...

  • NOC Technician

    1 week ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    NOC Technician Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...

  • Noc Technician

    2 weeks ago

    Bengaluru, Karnataka, India BETSOL Full time

    **Company Description**: The position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician consults with the appropriate IT teams to resolve problems based on monitoring and alerting. The position will...

  • NOC Technician

    4 weeks ago

    Bengaluru, India BETSOL Full time

    Job DescriptionThe position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician consults with the appropriate IT teams to resolve problems based on monitoring and alerting. The position will also work...

  • NOC Technician

    2 weeks ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Systems Administrator

    7 days ago

    Bengaluru, India MRI Software Full time

    MRI Software is looking to employ Network/Infrastructure/Applications Operations Center (NOC) engineers/technicians who have a passion for process and order, are precise in their work, and are continually looking for ways to improve upon existing infrastructure. Our NOC Engineer/Technician should also possess a strong ability to communicate with both MRI...

  • Team Lead

    4 weeks ago

    Bengaluru, India JMA Wireless Full time

    JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.5G is more than another G on your phone — it is...

  • Team Lead

    4 weeks ago

    Bengaluru, India JMA Wireless Full time

    JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.5G is more than another G on your phone — it is...

  • NOC Technician II

    3 weeks ago

    Bengaluru, India Backblaze Full time

    Job Description Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze...

  • ▷ [High Salary] NOC Technician

    4 weeks ago

    Bengaluru, India BETSOL Full time

    Job Description Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...