NOC Technician

2 weeks ago

Bengaluru, Karnataka, India BETSOL Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and recovery product line, Zmanda ), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services ) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at

Job Description

The position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician consults with the appropriate IT teams to resolve problems based on monitoring and alerting. The position will also work closely with all Support teams and members of the IT Operations teams to develop a strong all-round understanding of their systems and networks. 

Responsibilities: 

  • Perform daily review to add or remove devices from monitoring as required 
  • Perform daily review to report on the status of all monitored systems 
  • Provide timely response to all requests for new monitoring of systems or devices 
  • Track and ensure resolution and documentation of Incidents/Problems 
  • Configure and maintain monitoring, escalation and status reporting of network nodes 
  • Use of ticketing system to track work and call logs 
  • Coordinate with Operations and engineering teams to validate alerts and reduce false positives. 
  • Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure. 
  • Execute patching schedules and support release/change management. 
  • Handle Informatica workflow Level 1 issues. 
  • Provide L1 support for applications.  
  • Route tickets to and triage with relevant L2 team. 
Qualifications
  • Schedule flexibility with ability to work non-standard business hours 
  • Must have strong troubleshooting and multitasking skills 
  • Strong communication skills – written and verbal 
  • Must possess a keen analytical and structured approach to problem solving 
  • Ability to prioritize workload and meticulous attention to detail are key skills for this job 
  • Basic Knowledge and full understanding of standard networking protocols (TCP/IP, SSH, SFTP, HTTP)  
  • 6–12 months' experience with server/network monitoring tools (e.g., SolarWinds, Pingdom). 
  • Basic Data Center Experience to include some combination of the following technologies: Windows, Linux, Cisco, Avaya, MS-SQL, Aruba. (6 months to 1 year experience) 
  • Basic Knowledge in VoIP Technologies (Entry level knowledge) 
  • Basic Knowledge and basic understanding of Virtualization (Entry Level knowledge) 
  • Proven ability to work independently 
  • Willingness to learn in a fast-paced environment 
Additional Information

Shift timings - 24/ 7

  • NOC Technician

    2 weeks ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Deployment Technician

    6 days ago

    Bengaluru, Karnataka, India Scale Computing Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Who We AreAcumera is now Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.Were a growing company looking for motivated professionals to join our teamWhat We're Looking ForThe...

  • Deployment Technician

    6 days ago

    Bengaluru, Karnataka, India Acumera Scale Computing Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Who We AreAcumera is now Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.Were a growing company looking for motivated professionals to join our teamWhat Were Looking ForThe...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India JMA Wireless Full time

    JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.5G is more than another G on your phone — it is...

  • Network Operations Center Analyst

    6 days ago

    Bengaluru, Karnataka, India Syniverse Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...

  • Service Desk Agent 2- Bengaluru, India

    4 days ago

    Bengaluru, Karnataka, India Diversified Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    About DiversifiedDiversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and...

  • Deployment Team Lead

    6 days ago

    Bengaluru, Karnataka, India Acumera Scale Computing Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Who We AreAcumera is now Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.Were a growing company looking for motivated professionals to join our teamWhat Were Looking ForThe...

  • Team Leader

    1 week ago

    Bengaluru, Karnataka, India WSP Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionWe are seeking team lead for supporting our growing Transportation team in WSP GCC. The team across India is dedicated to support our Global business. Your role will include management of and overseeing the transport modeling team to deliver a range of projects from commercial, retail, and residential through to supporting public sector framework...

  • Service Desk Agent

    1 week ago

    Bengaluru, Karnataka, India Diversified Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About DiversifiedDiversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and...

  • Senior Network Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What success looks like in this role:Handle incidents routed from Tier 1 NOC team.Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs),...