Operations Associate

Bachelor’s degree OR equivalent experience in a technical position
- 3+ years of experience in a technical position
- Experience in Systems administration (Linux or Windows) with Networking troubleshooting skills with knowledge of networking protocols such as HTTP, DNS and TCP/IP

Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.
We are looking for Operations Engineers to join our Managed Services team based in Bangalore. This is an opportunity to join a world class team that is at the forefront of enhancing customer’s cloud support experience.
- AWS Managed Services is 24/7/365 operations and Operations Engineer role is required to work in India Night Shift Hours*

Key job responsibilities
As a member of Managed Service team, you will be working with our amazing Operation Engineers, Lead Engineers and other supporting roles to dive in and tackle the hardest technical challenges, who excels working in an agile environment while collaborating with some of the diverse people in the industry, who gets excited about owning critical infrastructure services that serve global customers every second of the day Every day will bring new and exciting challenges on the job while you:

- Work on critical, highly complex customer problems that will span multiple AWS services.
- Help build and maintain Cloud Formation templates, and scripts to automate and deploy AWS resources and configuration changes.
- Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
- Drive customer communication during critical events.
- Learn and leverage groundbreaking technologies.

About the team
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Experience setting up, maintaining and coordinating the automated patch and configuration management of production servers
- Experience with SSM to manage resource health, automate deployment and maintenance of Linux and Windows servers
- Devops, programming/scripting with Ruby, Bash and PowerShell. Other languages a bonus
- Experience in Database administration
- Excellent written and oral communication skills
- Any AWS certification
- Ready to work in India night shift