Agm - Product Delivery Owner, Payments

Job Req ID: 46796
- Location: Mumbai, IN
- Function: Marketing/Digital
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Product Delivery Owner - Payments: New integrations and Operations

**Job Level/ Designation**

M2

**Function / Department**

Digital

**Location**

Mumbai

**Job Purpose**

Product Delivery Owner works closely with Digital Payment Lead for all new payment integrations as per the annual payment delivery plan and also manages the overall payment delivery operations across all channels.
- Key Result Areas/Accountabilities
- Digital Product Delivery Owner - Payments is responsible for all new payment integrations on the Vi app - payment methods, new features, direct payment integrations in line with the key strategic objectives to delivery best in class payment experience.
- The role would require managing end-to-end delivery of the new integrations i.e product requirement note and commercial approvals, designs, solutioning along with the tech teams, ensuring QA compliance, product launch & communication to all internal teams and stakeholders, tracking the performance and taking corrective actions
- Product owner will also have to actively engage and manage the relationships with payment aggregator’s & gateway partners on a weekly/monthly basis, discussing& reviewing the KPI performances and corrective action plans for improvement in the payment success rates SR%.
- Product owner will also be responsible for managing the payment operations for all channels
- Tracking the payment traffic across all aggregators and routing the tracking via the set prority logics
- Managing the backend tech setup - configurations, merchant id’s etc.
- Managing the customer refunds and chargeback process and ensuring 100% timely resolution
- Managing the customer complaints and setting up processes for speedy resolution
- Engaging with Payment gateway partners for the consumer offers and campaigns and ensuring visibility across channels
- Managing the payment gateway partner related operational, financial, legal and commercial aspects along with the respective cross functional team
- Design thinking, host empathy and ability to balance technology with a human touch will be critical for this role.
- The role has the responsibility of working with relevant cross functional teams in Digital Delivery, IT, Sales, Marketing product managers as well as external support agencies for end to end delivery
- Ensure Vi App payment journeys are best in class with continuous

improvement and innovation
- Closely Work with cross functions teams like Finance, Tax, Commercial and Legal, partnerships marketing etc and consumer digital delivery team members to deliver on all payment initiatives on Vi app
- KPIs: Work towards providing best in class payment experience to consumer with a clear objective of delivering 80%++ Vi app payment success rates and ensure 100% operational excellence for payment delivery function.

**Core Competencies, Knowledge, Experience**
- Strong knowledge and understanding on digital payments landscape
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
- Knowledge of Agile tools
- Good communication, MIS and MS-excel skills
- Integrity and process oriented individual
- Ability to work effectively with and lead cross functional teams

**Must have technical / pro