Domestic & International Customer Care Executive

4 days ago

Noida Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time

Job Title: Customer Care Executive (Logistics)

Location: H169, Sec.63 Noida (201301)

Department: Customer Service / Logistics

Salary
- 20K to 30K in hand

Job Overview:
Key Responsibilities:
Customer Support:
Act as the first point of contact for customers and provide support through phone.

Address inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.

Resolve complaints and issues in a timely and professional manner, ensuring customer satisfaction.

Order Management:
Monitor and manage order status, delivery timelines, and ensure accurate documentation.

Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.

Assist customers with the return and exchange process if required.

Communication:
Effectively communicate shipment details, delays, and any logístical issues to customers, keeping them informed at every stage of the process.

Coordinate internally with the logistics, sales, and operations teams to ensure seamless service delivery.

Qualifications & Skills:
**Education**:
A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.

Graduation is mandatory.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Logistic customer support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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