Customer Care Executive

1 week ago

Varanasi Uttar Pradesh, India Professional Courier Network Limited Full time

**Job Title**: Customer Care Executive - Domestic Operations

**Location**: Varanasi
**Company**: Professional Courier Network Limited
**Salary**: ₹10,000 - ₹15,000 per month
**Age Limit**: Below 30 years
**Languages**: Fluency in **Hindi and English** is mandatory

**Job Summary**

**Key Roles & Responsibilities**:
**Customer Interaction**
- Handle inbound and outbound customer calls professionally and efficiently
- Resolve queries related to domestic courier deliveries, tracking, delays, or complaints
- Provide timely updates on shipment status and expected delivery timelines

**Issue Resolution**
- Address and resolve customer complaints with a customer-first attitude
- Coordinate with operations and dispatch teams to escalate and close issues swiftly
- Maintain calm and professionalism during high-pressure interactions

**Coordination & Communication**
- Liaise with internal departments such as logistics and delivery personnel for smooth operations
- Ensure accurate communication between customers and operational teams
- Keep records of interactions, follow-ups, and resolutions in the CRM system

**Documentation & Reporting**
- Maintain call logs and detailed records of customer interactions
- Prepare daily/weekly reports on customer concerns and resolutions provided
- Flag recurring issues to the supervisor for process improvement

**Quality & Compliance**
- Adhere to company policies, standards, and service-level agreements
- Ensure all customer communication aligns with brand guidelines
- Follow data privacy and confidentiality protocols strictly
- **Age**: Below 35 years
- **Language Proficiency**: Fluent in **Hindi and English** (both verbal & written)
- **Education**: Minimum 12th Pass or Graduate
- **Experience**: 0-2 years in a customer service or call center role (courier/logistics industry preferred)
- **Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving attitude and multitasking ability

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Work Location: In person

Pay: ₹10,000.00 - ₹15,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6292135679

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