Customer Care Executive

4 days ago

Varanasi Uttar Pradesh, India Professional Courier Network Limited Full time

**Job Title**: Customer Care Executive - Domestic Operations

**Location**: Varanasi
**Company**: Professional Courier Network Limited
**Salary**: ₹10,000 - ₹15,000 per month
**Age Limit**: Below 30 years
**Languages**: Fluency in **Hindi and English** is mandatory

**Job Summary**

**Key Roles & Responsibilities**:
**Customer Interaction**
- Handle inbound and outbound customer calls professionally and efficiently
- Resolve queries related to domestic courier deliveries, tracking, delays, or complaints
- Provide timely updates on shipment status and expected delivery timelines

**Issue Resolution**
- Address and resolve customer complaints with a customer-first attitude
- Coordinate with operations and dispatch teams to escalate and close issues swiftly
- Maintain calm and professionalism during high-pressure interactions

**Coordination & Communication**
- Liaise with internal departments such as logistics and delivery personnel for smooth operations
- Ensure accurate communication between customers and operational teams
- Keep records of interactions, follow-ups, and resolutions in the CRM system

**Documentation & Reporting**
- Maintain call logs and detailed records of customer interactions
- Prepare daily/weekly reports on customer concerns and resolutions provided
- Flag recurring issues to the supervisor for process improvement

**Quality & Compliance**
- Adhere to company policies, standards, and service-level agreements
- Ensure all customer communication aligns with brand guidelines
- Follow data privacy and confidentiality protocols strictly
- **Age**: Below 35 years
- **Language Proficiency**: Fluent in **Hindi and English** (both verbal & written)
- **Education**: Minimum 12th Pass or Graduate
- **Experience**: 0-2 years in a customer service or call center role (courier/logistics industry preferred)
- **Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving attitude and multitasking ability

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Work Location: In person

Pay: ₹10,000.00 - ₹15,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6292135679

  • Customer Care Executive

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    We are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...

  • Customer Care Executive

    4 days ago

    Mahmoorganj, Varanasi, Uttar Pradesh, India ECURE Healthcare Pvt Ltd Full time

    **Job Title: Customer Care Executive (CCE)** **Department: Operations / Customer Support** **Reporting To: Operations Manager (OM)** **Job Location: Varanasi** **Employment Type: Full-time** **Job Summary**: Ecure Healthcare requires Customer Care Executive (CCE) who will be responsible for supporting operational and analytical functions by collecting,...

  • Customer care executive

    6 days ago

    Varanasi, India Domestic cluster enterprise Full time

    customer care executive (CCE) is a professional who acts as a liaison between a company and its customers to ensure customer satisfaction: Responsibilities CCEs are the primary point of contact for customers, responding to questions, issues, and complaints. They also analyze customer feedback to improve customer care strategies. Skills CCEs need to have...

  • Customer Care Executive

    1 week ago

    Mahmoorganj, Varanasi, Uttar Pradesh, India ECURE Healthcare Pvt Ltd Full time

    Job description Ecure Healthcare requires Customer Care Executives” fluent in English and competent in Microsoft Office. They should have a pleasant personality and must be presentable, strong communication skills will be an added advantage. Apart from English and Hindi additional knowledge of any other Indian regional language will be preferred. Role:...

  • Customer Care Executive

    4 days ago

    Mahmoorganj, Varanasi, Uttar Pradesh, India ECURE Healthcare Pvt Ltd Full time

    **Job Title**: Customer Care Executive - **Location**: Varanasi, Uttar Pradesh - **Company**: Ecure Healthcare Pvt. Ltd. - **Employment Type**: Full-Time, Permanent - **Salary**: ₹15,000.00 - ₹18,000.00 per month **Key Responsibilities**: - Provide exceptional customer service and support through voice and blended communication channels. - Handle...

  • Customer Care Executive

    2 days ago

    Mahmoorganj, Varanasi, Uttar Pradesh, India Ecure Healthcare Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Customer Care Executive (CCE)Department: Operations / Customer SupportReporting To: Operations Manager (OM)Job Location: VaranasiEmployment Type: Full-timeJob Summary:Ecure Healthcare requires Customer Care Executive (CCE) who will be responsible for supporting operational and analytical functions by collecting, interpreting, and analyzing data...

  • Patient Care Executive

    2 weeks ago

    Varanasi, Uttar Pradesh, India ZenOnco.io Full time

    Zen Kashi Cancer Hospital is dedicated to providing comprehensive and compassionate cancer care. We are currently looking for a Patient Care Executive to enhance our patient support and care coordination. This role is pivotal in managing patient interactions, ensuring a smooth and supportive journey through treatment at our...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India Jaharvir Infinet Private Limited Full time

    The Customer Care Executive is responsible for providing exceptional customer service and support to customers. This includes responding to customer inquiries and complaints, resolving customer issues, maintaining customer accounts, and providing product information. The Customer Care Executive must be able to work in a fast-paced environment and be able to...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India 5M Corpbiz Full time

    **Customer Care Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...

  • Customer Care Executive

    1 week ago

    Meerut, Uttar Pradesh, India SOFTCURE TECHNOLOGY LLP Full time

    CALLING FOR SALES BUSINESS DEVELOPMENT EXECUTIVE : FEMALE ONLY COMPUTER OPERATION, ENGLISH SPOKEN EXP : 1-2 YEARS TAKING CARE OF OFFICE SUPPORT & SALES. CUSTOMER CARE EXECUTIVE Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...