Patient Care Executive

18 hours ago


Varanasi Uttar Pradesh, India ZenOnco.io Full time

Zen Kashi Cancer Hospital is dedicated to providing comprehensive and compassionate cancer care. We are currently looking for a Patient Care Executive to enhance our patient support and care coordination. This role is pivotal in managing patient interactions, ensuring a smooth and supportive journey through treatment at our facility.

**Responsibilities**:

- Serve as a primary point of contact for patients, addressing their needs and queries.
- Coordinate patient care by scheduling appointments, arranging follow-ups, and ensuring timely communication between patients and healthcare providers.
- Educate patients and their families about the hospital's processes, treatments, and healthcare management.
- Assist in the admission and discharge processes, ensuring all documentation is complete and accurate.
- Advocate for patient needs and preferences with the healthcare team.
- Monitor patient satisfaction and respond to concerns or complaints, ensuring high standards of care.
- Maintain accurate and confidential patient records.
- Participate in team meetings and training sessions to stay updated on hospital policies and best practices in patient care.

**Qualifications**:

- Bachelor’s degree in Healthcare Administration, Nursing, Social Work, or related field.
- Proven experience in patient care or customer service roles, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to interact compassionately with patients and their families.
- Strong organizational skills and attention to detail.
- Knowledge of medical terminology and hospital operating procedures.
- Proficient in using healthcare management software and Microsoft Office.
- Ability to work effectively in a fast-paced environment.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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