Patient Care Coordinator

7 hours ago


Varanasi Uttar Pradesh, India ZenOnco.io Full time

**Summary**:
The Patient Care Coordinator is responsible for ensuring a smooth, supportive, and informed treatment journey for each patient. They act as a bridge between patients, doctors, and departments by guiding, coordinating, and addressing patient needs with empathy and professionalism.

**Key Responsibilities**:

- Guide patients during their OPD visits, diagnostic tests, and treatment follow-ups.
- Explain treatment plans and clarify processes in a patient-friendly manner.
- Coordinate appointments, consultations, and procedures across departments.
- Maintain and update patient records in hospital management software.
- Resolve patient queries regarding reports, billing, and discharge process.
- Provide emotional support and clear communication to patients and their families.
- Escalate concerns to medical staff as needed for timely resolutions.
- Assist in collecting and analyzing patient feedback to improve service quality.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

Work Location: In person



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