Front Office Associate

12 hours ago

Panipat, India The Royal venetian Full time

The **Front Office Associate** in a hotel plays a critical role in ensuring smooth guest experiences, handling reservations, and managing front desk operations. Here are the key **roles and responsibilities**:
**Key Roles of a Front Office Executive in a Hotel**
- **Guest Relations**:

- Greet and welcome guests upon arrival.
- Provide prompt and courteous service.
- Handle guest queries, complaints, and requests efficiently.
- **Reservation Management**:

- Update room availability and manage overbooking situations.
- Coordinate with other departments (like housekeeping and sales) for guest readiness.
- Proper usage OTA platforms.
- **Check-In and Check-Out Procedures**:

- Handle guest registration and verify identification.
- Process payments (cash, credit card, etc.).
- Issue room keys and explain hotel facilities and policies.
- Ensure a smooth and quick check-out process, including invoice generation.
- **Telecommunication & Information**:

- Answer internal and external calls professionally.
- Provide information about hotel services, local attractions, and directions.
- Redirect calls to appropriate departments or rooms.
- **Coordination and Communication**:

- Act as a bridge between guests and hotel departments (housekeeping, maintenance, etc.).
- Keep accurate logs of guest requests, room changes, and incidents.
- Coordinate VIP arrivals and special requests.
- **Administrative Duties**:

- Maintain front desk records and reports.
- Manage lost and found items.
- Maintain security by following procedures and monitoring logbooks.
- **Customer Service Excellence**:

- Uphold the hotel’s image and standard of hospitality.
- Maintain a professional appearance and demeanour.
- Go the extra mile to enhance guest satisfaction and loyalty.
- **Crisis Handling**:

- Respond to emergencies such as fire alarms or medical incidents.
- Follow hotel protocols for safety and evacuation procedures.

**Skills Required**:

- Excellent communication and interpersonal skills
- Multitasking and organizational abilities
- Proficiency in hotel management software (e.g., Opera, IDS, Cloud beds)
- Customer-oriented attitude.
- Basic accounting and administrative knowledge

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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