Front Office Trainee Job
5 hours ago
**Front Office Trainee Job Description**
**Job Title**: Front Office Trainee
**Department**: Front Office/Reception
**Reports To**: Front Office Supervisor/Manager
**Job Summary**:
The Front Office Trainee is responsible for learning and assisting in the daily operations of the front desk, including guest check-in and check-out, handling inquiries, and providing excellent customer service. This role provides hands-on training to develop skills in hospitality, communication, and front office operations.
**Key Responsibilities**:
- Greet guests warmly and assist with check-in and check-out procedures.
- Learn to handle reservations, cancellations, and modifications.
- Assist in processing payments and maintaining accurate billing records.
- Provide information about hotel services, amenities, and local attractions.
- Learn and use the property management system (PMS) for daily tasks.
- Handle guest complaints or requests and escalate issues to supervisors when needed.
- Coordinate with housekeeping and other departments for smooth operations.
- Ensure the front desk area is clean, organized, and presentable.
- Maintain proper records and reports as per front office procedures.
**Qualifications & Skills**:
- No prior experience required; training will be provided.
- High school diploma or equivalent is a plus.
- Strong communication and interpersonal skills.
- Good problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently under pressure.
- Basic computer skills and familiarity with office software.
- Professional appearance and a customer-friendly attitude.
- Willingness to work flexible shifts, including weekends and holidays.
**Work Conditions**:
- May require standing for long periods.
- Interaction with guests from diverse backgrounds.
- Shift-based work, including weekends and evenings.
Would you like this tailored to a specific industry, such as hospitality or corporate offices?
Pay: ₹5,085.47 - ₹6,520.12 per month
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Work Location: In person
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