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Online Sales Executive

2 weeks ago


Nungambakkam Chennai Tamil Nadu, India MAKOBA Pvt Ltd Full time

**Job Title**: Online Sales Executive

**Company**: Makoba Pvt Ltd
**Location**: Chennai (Work from Office)

**About Makoba**:
Makoba is India’s largest online store for luxury pens and fine writing instruments, representing top global brands like Montblanc, Namiki, Leonardo, Pilot, Lamy, Visconti, and more. With a passionate focus on customer experience and product knowledge, we aim to deliver joy with every writing instrument we sell.

**Job Role**:
We are looking for a dynamic and persuasive **Online Sales Executive** to join our enthusiastic team. You will play a key role in converting online leads into happy customers, nurturing client relationships, and ensuring a seamless post-purchase experience.

**Key Responsibilities**:

- Follow up with abandoned carts and convert interest into successful purchases
- Provide expert guidance on product features, comparisons, and recommendations
- Upsell and cross-sell relevant products to increase basket value
- Act as a single point of contact for clients—before, during, and after purchase
- Share shipment tracking information promptly and accurately
- Send Google review links post-delivery and collect customer feedback
- Update clients on new product launches and special offers
- Maintain client records and call status using CRM tools
- Coordinate with the packing and logistics team to ensure timely dispatches
- Contribute ideas to improve the overall online sales experience
- Be an energetic, committed member of India’s largest online pen store
- Excellent spoken and written communication skills (English & Hindi preferred)
- Confident in client interaction and persuasive selling
- Knowledge of luxury pens or eagerness to learn about them
- Prior experience in telesales, e-commerce, or customer support is a plus
- Strong follow-up and relationship-building abilities
- Proficiency in basic computer operations and CRM tools
- Passionate, proactive, and willing to grow with the brand

**Perks of Working at Makoba**:

- Be part of a growing premium brand with global clientele
- Friendly, performance-driven work culture
- Opportunity to interact with passionate pen collectors and professionals
- Training on luxury pens and customer interaction skills
- Employee discounts and incentive-based rewards

**Employment Type**: Full-Time

**Work Location**: Chennai (Office-based)
**Salary**: As per industry standards + Incentives

Join Makoba, and be part of the finest writing journey in India.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have in online sales, telesales, or e-commerce customer interaction?
- Are you available to join immediately?
- Are you residing in Chennai?

**Experience**:

- Sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person