Executive - Customer Service

2 days ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Job Summary**:
MrMed is looking for Executive - Customer Service to assist its customers for order support over telephone/ chat channels. As a Executive - Customer Service, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**Key Responsibilities**:

- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Ensure a thorough understanding of their needs and effective resolution of their concerns.
- Demonstrate a temperament for handling customers with care and in a clear and convincing manner.
- Build and maintain strong relationships with customers.
- Provide product information and guidance to customers, ensuring they understand benefits and usage.
- Stay updated on product offerings, industry trends, and competitor activities.
- Identify and target potential customers to drive sales growth.
- Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
- Educate customers about new products and promotions.
- Assist customers with the order process, ensuring accuracy and efficiency.
- Escalate issues to team leads and persistent issues directly to senior management.
- Coordinate with logistics to ensure timely delivery of products.
- Provide follow-up support to ensure customer loyalty and repeat business.

**Qualifications**
- Ability to persuade effectively and demonstrate empathy towards customers
- Fluency in Hindi is must
- Strong organizational and time management abilities.
- 0 to 2 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent communication and interpersonal skills.
- Bachelor's degree in business, pharmacy, or related field (preferred).
- Proficient in CRM software and Microsoft Office Suite.
- Previous experience in sales, preferably in the pharmaceutical or healthcare sector.

**Education**: Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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