Customer Service Executive

5 days ago

T Nagar Chennai Tamil Nadu, India Tour Times Full time

**Customer Assistance**:

- Address customer queries related to travel packages, destinations, bookings, and itineraries.
- Provide detailed information on tourism products and services, such as transportation, accommodation, excursions, and activities.
- Guide customers in selecting travel packages that suit their preferences and budget.
- **Handling Bookings and Reservations**:

- Assist customers in making and modifying reservations, including flights, hotels, tours, and transfers.
- Ensure accurate and timely processing of bookings in the company’s system.
- Coordinate with travel agents, hotels, and other service providers to confirm reservations.
- **Complaint Resolution**:

- Handle customer complaints and issues professionally and efficiently.
- Investigate the root cause of the problem, offer solutions, and ensure customer satisfaction.
- Escalate complex issues to the appropriate department when necessary.
- **Communication & Coordination**:

- Act as a liaison between customers and various departments, including sales, operations, and product teams.
- Provide timely updates to customers regarding itinerary changes, cancellations, or delays.
- Communicate with vendors and suppliers to resolve service-related issues.
- **Product Knowledge**:

- Maintain up-to-date knowledge of tourism products, destinations, and trends in the travel industry.
- Attend training sessions to stay informed about new travel packages, services, and promotions.
- **After-Sales Support**:

- Follow up with customers post-travel to gather feedback on their experience and address any post-service issues.
- Encourage repeat bookings by promoting loyalty programs and future travel packages.
- **Customer Data Management**:

- Maintain and update customer profiles and records in the CRM system.
- Ensure accurate documentation of customer interactions and service requests.
- **Sales Support**:

- Upsell additional services such as travel insurance, excursions, and upgrades when appropriate.
- Assist the sales team with closing deals and meeting monthly targets.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Tamil (preferred)
- Malayalam (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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