Customer Service Officer

3 days ago

Bengaluru Karnataka, India Connect Galaxy Full time

_**We are Hiring**_

**Looking for Immediate Joiner**

**Role**: Customer Support
- Health Care Process

**Experience**: Fresher and minimum 6 months of Customer Support Exp

**Qualification**: Graduate/ 10+ 3 yrs Diploma/ +2

**Location**: Electronic City-Bangalore

**Salary**: 2.4LPA to 3.2LPA (Based on process and Interview Performance)

**Freshers**: 2.4LPA to 2.8LPA

**Experienced**: Min 6 months with Proper documents
- 2.7LPA to 3.2LPA

**Language**: English+ Hindi/ Assamese/ Kannada/Odia/ Gujarati/ Marathi

**Shift**:
**Male**:

- 24/7 - Cabs provided for Night Shift

**Female**:

- 6am to 8pm (any 9 hours)

**Required skills and qualifications**:

- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

**Typical duties and responsibilities**:

- Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.
- Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Kannada, Guajarati, Marathi, Assamese, Bengali)
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office,
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
- Working days: 6 with 1 day rotational off.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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