Enterprise Customer Service

2 weeks ago

Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

**Job Title: Enterprise Customer Service**

**Experience: 1+ year**

**Job Type**: Full-time

**Job Summary**:To offer an exceptional level of service to Onecom, customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

**Key Responsibilities**:

- Manage a portfolio of accounts
- To provide support to our customers, the sales teams and members of your own team
- Display a polite and professional telephone manner at all times
- Attend meetings with potential and existing customers
- To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future
- Managing relationships at all points up to Director level
- Escalation point for every eventuality - inspiring confidence in the customer as the ‘go-to’ contact
- To manage and maintain bespoke and complex accounts, each with varying requirements - Bespoke reports generated each month for selected customers
- Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query

**Core Competencies**:

- Excellent communication and organisational skills
- Must be able to work well under pressure and remain clam in stressful situations
- Customer focused and passionate about service
- A proactive approach
- Ability to work to strict deadlines and prioritise workload
- Attention to detail and accuracy
- Ability to retain knowledge
- Excellent telephone manner including listening skills
- Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit
- A confident and persuasive manner
- Strong organisational and negotiation skills
- Strong problem-solving skills

Pay: ₹200,000.00 - ₹500,000.00 per year

Schedule:

- UK shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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