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Process Associates-customer Service

2 weeks ago

Gurugram Haryana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Responsibilities_
- _Respond to customer queries and customer's concern_
- _Making outbound calls to Customers and Employers_
- _Provide support for data collection to enable Recovery of the account for end user._
- _Maintain a deep understanding of client process and policies_
- _Reproduce customer issues and bring up product bugs_
- _Provide excellent customer service to our customers_
- _You should be responsible to exhibit capacity for critical thinking and analysis._
- _Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment_
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduate (Any Discipline)_
- _Freshers are eligible_
- Preferred qualifications_
- _Effective probing skills and analyzing / understanding skills_
- _Analytical skills with customer centric approach_
- _Excellent proficiency with written English and with neutral English accent_
- _You should be able to work on a flexible schedule (including weekend shift)_

**_ _**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 6, 2024, 8:44:40 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_