Associate-customer Service Operations

4 days ago

Gurugram Haryana, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients**. **Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise** in data, technology, and AI**.

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**In this role, you will be responsible **to demonstrate** innovation and intuition in **identifying** areas requiring operational adaptation and/or improvement of existing processes in **healthcare** industry.**

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**Responsibilities**

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**Provide excellent customer service to our customers.**

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**Resolve and respond to customer inquiries, **request** and problem escalations.

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**Maintain** a thorough understanding of client process and policies**

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**Reproduce customer issues and escalate product bug.**

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**Responsible to **demonstrate** capacity** for critical thinking and analysis.**

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**Responsible to **showcase** strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

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**Qualifications** we **seek** in **you**

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**Minimum qualifications**

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- **Freshers are eligible**

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- **Any graduate degree or equivalent with a strong academic record**

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- **Excellent Communication Skills**

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- **Working knowledge on MS Office Suits**

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- **Problem solving skills with customer centric approach Demonstrated **proficiency** with written English and with neutral English accent**

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- **Effective probing skills and analyzing / understanding skills**

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- **Must be comfortable to work on in evening and night shifts**

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**Preferred Qualifications/ Skills**

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- **Effective probing skills and analyzing / understanding skills**

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- **Must be able to work on a flexible schedule**

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- **Intermediate MS Excel knowledge**

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- **VBA knowledge is a plus**

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- **Strong attention to detail.**

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**_Job_**_Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 16, 2024, 4:32:54 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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