Reservation Hostess: Female

2 days ago

Goregaon Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
The Reservations Hostess is the first point of contact for guests making inquiries and bookings. She is responsible for providing a warm, professional, and efficient reservation experience—ensuring guest satisfaction from the moment of contact. This role demands strong communication skills, attention to detail, and a hospitable attitude.

**Key Responsibilities**:

- Confirm, modify, and cancel reservations as per guest requirements and availability.
- Maintain accurate records of all bookings, special requests, and guest preferences.
- Greet guests warmly upon arrival (if applicable, e.g., in a restaurant setting).
- Coordinate with Front Office, Housekeeping, and F&B teams to ensure seamless guest experiences.
- Manage and update reservation systems (e.g., Opera, ResDiary, OpenTable, etc.).
- Respond to guest inquiries regarding availability, pricing, packages, and amenities.
- Upsell services where appropriate (e.g., room upgrades, special dining packages).
- Follow all company policies, procedures, and brand standards.
- Handle guest complaints or concerns promptly and escalate when necessary.

**Qualifications**:

- High school diploma or equivalent; additional hospitality or front desk training preferred.
- Previous experience in reservations, front desk, or customer service in a hospitality setting is an advantage.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- Strong organizational and time-management skills.
- Familiarity with hotel/property management systems (PMS) or restaurant booking systems.
- Fluency in English; knowledge of additional languages is a plus.
- Ability to remain calm and courteous in high-pressure situations.

**Working Conditions**:

- Must be willing to work flexible shifts, including evenings, weekends, and holidays.
- Mostly indoor, office or reception desk environment.
- Business attire or uniform provided by the company.

Would you like this tailored to a **restaurant**, **luxury resort**,

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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