Customer Relation Executive

4 days ago

Navi Mumbai, India Healing Hands Clinic Full time

Position Overview: As a Customer Relations Executive, your primary responsibility will be to foster positive relationships with patients and ensure their satisfaction with the products or services provided by the organization. You will serve as a point of contact for patients, addressing their inquiries, resolving concerns, and managing feedback. Your role will involve building strong customer relationships, promoting brand loyalty, and contributing to overall customer satisfaction and retention.

Key Responsibilities:
Relationship Management: Build and maintain strong relationships with customers, understanding their needs, preferences, and expectations. Proactively engage with customers to identify opportunities for enhancing their experience and providing personalized assistance.

Complaint Resolution: Address customer complaints and concerns in a timely and empathetic manner. Investigate issues, collaborate with internal teams to find suitable resolutions, and follow up with customers to ensure satisfactory outcomes. Document and escalate complex or recurring issues to the relevant departments for further action.

Feedback Management: Collect, analyze, and manage customer feedback and suggestions. Compile feedback reports and provide insights to the relevant departments for continuous improvement of products, services, and customer experience. Implement measures to enhance customer satisfaction based on feedback analysis.

Documentation and Reporting: Maintain accurate and up-to-date customer records, including interactions, inquiries, complaints, and resolutions. Generate regular reports on customer satisfaction, feedback trends, and key performance indicators. Present findings and recommendations to management for informed decision-making.

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

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