Customer Relations Executive
13 hours ago
Role Overview
We are hiring
Customer Relationship Managers (CRM)
for a voice-based inbound process. The role involves handling customer queries and concerns over calls, ensuring excellent customer service and satisfaction.
Key Responsibilities
- Address and resolve customer queries and concerns via inbound calls
- Maintain professionalism and empathy while handling customer interactions
- Ensure accurate documentation of customer issues and resolutions
- Collaborate with internal teams to provide timely solutions
- Uphold service quality standards and meet performance metrics
Qualification
- Any Graduation (mandatory)
- Strong communication skills in English and Hindi/Marathi preferred
- Freshers and experienced candidates are welcome
Salary
- Freshers:
₹17,000 in hand (CTC: 2.55 LPA) - Experienced:
Up to ₹27,000 in hand (CTC: 3.7 LPA)
Work Schedule
- 5 days working
- 2 rotational week offs
Location
13th Floor, Vishwaroop IT Park, Behind Raghuleela Mall, Opposite Vashi Station, Sector 30, Vashi, Navi Mumbai, Maharashtra – 400705
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