Client Success Partner

1 week ago

Mohali, India i3synergist Full time

Client Account Manager/Client success partner

Preferred Experience: 10+ years

Shift Timings: USA EST/PST

Office Location: i3Synergist, D-199, 6th floor, Phase 8B, Industrial Area, Mohali 160055 (Near Medpark Hospital)

Key Job Accountabilities:

- Deep understanding of all RCM processes.
- Ability to interact with US Clients.
- Must have excellent English communication skills, both verbal and written, with a pleasing and professional demeanor.
- Serve as the lead point of contact for all assigned client account management matters. Develop SOPs and conduct training as required.
- Build and maintain strong, long-lasting client relationships.
- Ensure client retention by providing efficient timely, accurate services and fast resolutions for any escalations.
- Reviewing and auditing each assigned account on a weekly basis. Be proactive in communicating with clients.
- Publishing regular analytics reports on client accounts and holding regular bi-weekly/monthly meetings with clients.
- Liaise with cross-functional internal teams (RCM Ops, Finance) to improve the entire client experience.
- Clearly communicate the progress of assigned client accounts to internal and external stakeholders.
- Willing to work hands-on medical billing tasks such as charge entry, payment posting, AR, patient calls etc. as per business requirements.
- Require regular bi-weekly/monthly reporting of relevant metrics for management and client review.
- Willing to work on various RCM tasks hands on as required per business requirements.
- Must have at least 10+ yrs. experience in RCM client account management for physician billing.
- Must have knowledge of medical billing software.

**Benefits**:

- Provident Fund
- Cab Facility (For Females working in Night Shifts)
- Health Insurance

**Language**:

- Fluent English (required)

*Speak with the Employer*
+918146222646

**Job Types**: Full-time, Permanent

**Salary**: ₹800,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- US shift

**Experience**:

- Client Account Manager: 1 year (required)

Ability to Commute:

- Mohali, Punjab (required)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8146222646

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