CRM Executive

4 days ago

Jogeshwari West Mumbai Maharashtra, India Roswalt Realty Full time

Job description:
**Job Overview**:
**Key Responsibilities**:

- Customer Relationship Management (CRM): Serve as the primary point of contact for customers until the registration of the property. Act as their dedicated Relationship Manager, ensuring they are well-informed and comfortable with the process.
- Deal Management: Document the entire deal in the SFDC system, including cost sheets, and track all details of the transaction.
- Payment Calculation Explanation: Clearly explain payment structures, milestones, and calculations to customers, ensuring transparency and clarity regarding financial obligations.
- Follow-up and Payment Reminders: Regularly follow up with clients to ensure timely payments and send payment reminders as needed to maintain a smooth payment process.
- Process Guidance: Provide guidance to customers about the complete property buying process, from initial inquiry to registration, ensuring they are updated on the necessary steps and timelines.
- Coordination with Closing Team: Work closely with the closing team to ensure all deals are finalized smoothly and payments are processed correctly.
- Customer Support: Address any queries or concerns the customers might have throughout the process and provide the necessary support to resolve issues promptly.
- Documentation: Ensure that all paperwork, including cost sheets, contracts, and payment details, are accurate, organized, and filed correctly.

**Requirements**:

- Bachelor's degree or equivalent in Marketing, Public Relations, or related field.
- Proven experience in customer relationship management, preferably in the real estate sector.
- Strong communication skills (both verbal and written).
- Proficiency in CRM software, especially SFDC, or willingness to learn.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Detail-oriented with excellent organizational and time-management skills.
- Ability to explain complex information clearly and concisely.
- Preferred Skills:

- Knowledge of the real estate market in Mumbai.
- Experience in payment management and real estate documentation.
- Prior experience in a PR or customer-facing role in the real estate sector.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund

Application Question(s):

- How many years of Real Estate experience you have?
- How many years for CRM Software experience you hold?

Work Location: In person

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