Operations- Internship

2 days ago


Gurugram Haryana, India Filo edTech Full time

**Key Responsibilities**:
**1.** **Primary Point of Contact**:

- Establish and nurture long-term relationships with users.
- Serve as the main liaison between the company and its customers.
- Ensure a personalized and positive customer experience.

**2.** **Issue Resolution**:

- Address and resolve user issues promptly and efficiently.
- Act as a problem solver, finding effective solutions to challenges faced by users.
- Strive for quick and satisfactory redressal of complaints.

**3.** **Communication and Team Collaboration**:

- Collaborate with internal teams to understand and align with strategic operational goals.
- Facilitate communication between users and the team to enhance product/service quality.
- Provide insights from customer interactions to contribute to the development of strategic goals.

**Qualifications**:
1. Excellent communication and interpersonal skills.

2. Strong problem-solving abilities and a customer-centric mindset.

3. Ability to collaborate effectively with cross-functional teams.

Freshers can also apply.

**Key Competencies**:

- Customer Focus
- Communication Proficiency
- Problem Solving/Analysis
- Team Collaboration
- Adaptability/Flexibility

This role combines the art of relationship-building with the precision of issue resolution, creating a seamless experience for users over Phone calls and contributing to the overall success of the company's strategic objectives.

**Job Type**: Internship
Contract length: 2 months

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

Work Location: In person



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