Rooms Division

1 day ago

Powai Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
The Head of Rooms Division is responsible for overseeing the entire Rooms Division operations, including Front Office, Housekeeping, Concierge, Reservations, and Guest Services. The role ensures that guest satisfaction, operational efficiency, and financial goals are consistently met, while upholding the hotel’s brand standards and service excellence.

**Key Responsibilities**:1. Operations Management**
- Lead and manage all daily operations of the Rooms Division.
- Ensure seamless coordination between Front Office and Housekeeping.
- Develop and implement SOPs to maintain high-quality service.
- Monitor room availability, occupancy, and rates in coordination with the Revenue Manager.

**2. Guest Services**
- Ensure high levels of guest satisfaction through personalized services.
- Handle guest complaints and resolve issues efficiently and professionally.
- Monitor guest feedback and take action to improve services.

**3. Staff Management**
- Recruit, train, schedule, and manage Front Office and Housekeeping staff.
- Conduct regular performance evaluations and team meetings.
- Foster a positive work environment with a focus on team development and morale.

**4. Financial Management**
- Manage departmental budgets and control operational costs.
- Monitor and report on KPIs such as ADR, RevPAR, occupancy, and guest satisfaction scores.
- Work with finance and GM to prepare forecasts and monthly financial reports.

**5. Health & Safety / Compliance**
- Ensure all Rooms Division operations comply with local laws and health & safety standards.
- Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance.

**6. Coordination & Communication**
- Collaborate with other departments such as Maintenance, F&B, and Sales for smooth guest operations.
- Participate in executive meetings, planning sessions, and strategy development.

**Required Qualifications**:

- Bachelor’s degree in Hotel Management or related field.
- Minimum 5-8 years of experience in Rooms Division, with at least 2 years in a leadership role.
- Strong leadership, organizational, and communication skills.
- Proficiency in hotel management systems (e.g., Opera, PMS).
- Excellent problem-solving and decision-making abilities.

**Key Competencies**:

- Guest-focused mindset
- Attention to detail
- Team leadership
- Conflict resolution
- Multitasking and time management
- Strategic thinking and planning

Pay: ₹40,000.00 - ₹60,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

  • Room Division Manager

    16 hours ago

    Lonavale, Maharashtra, India Sagar Fabrics Full time ₹ 5,40,000 - ₹ 6,60,000 per year

    Job Summary:The Room Division Manager oversees all operations within the Front Office, Housekeeping, Reservations, and occasionally Guest Services departments. The role ensures guests have a seamless and satisfying experience—from check-in to check-out—by maintaining the highest standards of cleanliness, comfort, and service. This manager acts as a key...

  • assistant director of rooms

    3 weeks ago

    Mumbai, India Hyatt Full time

    Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure...

  • assistant director of rooms

    2 weeks ago

    Mumbai, Maharashtra, India Hyatt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure...

  • Assistant Director of Rooms

    3 weeks ago

    Mumbai, India Destination Hotels Full time

    Job Description Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms...

  • Room Service Order Taker

    1 week ago

    Mumbai, India Hyatt Corporation Full time

    Room Service Order Taker Grand Hyatt Grand Hyatt Mumbai IN - MH - MumbaiRoom ServiceHourly/Entry Level EmployeeFull-timeReq ID: MUM LocalSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Room Service Ordertaker is responsible to provide an exceptional customer service in the function of...

  • room service order taker

    3 weeks ago

    Mumbai, India Hyatt Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Room Service Ordertaker is responsible to provide an exceptional customer service in the function of ordertaker in the food & beverage division of the hotel. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism...

  • room service order taker

    6 days ago

    Mumbai, Maharashtra, India Hyatt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Room Service Ordertaker is responsible to provide an exceptional customer service in the function of ordertaker in the food & beverage division of the hotel.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management....

  • Room Service Order Taker

    3 weeks ago

    Mumbai, India Grand Hyatt Mumbai Full time

    Place of Work: Room Service Scope and General Purpose of Job: To contribute to the smooth and efficient running of the Room Service function within the F&B Division. Responsible to: Room Service Manager Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times Provides excellent service to internal...

  • Room Service Order Taker

    5 days ago

    Mumbai, Maharashtra, India Grand Hyatt Mumbai Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Place of Work:Room ServiceScope and General Purpose of Job:To contribute to the smooth and efficient running of the Room Service function within the F&B Division.Responsible to:Room Service ManagerMain DutiesCustomer ServiceEnsures the delivery of brand promise and provides exceptional guest service at all timesProvides excellent service to internal...

  • Guest Services Officer

    2 weeks ago

    Mumbai, Maharashtra, India Hyatt Centric Juhu Mumbai Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division **Qualifications**: Diploma/qualification in Hospitality or Tourism Management