Room Division Manager

2 weeks ago

Lonavale Maharashtra, India Sagar Fabrics Full time ₹ 5,40,000 - ₹ 6,60,000 per year

Job Summary:

The Room Division Manager oversees all operations within the Front Office, Housekeeping, Reservations, and occasionally Guest Services departments. The role ensures guests have a seamless and satisfying experience—from check-in to check-out—by maintaining the highest standards of cleanliness, comfort, and service. This manager acts as a key liaison between staff and management to ensure operational efficiency and guest satisfaction.

Key Responsibilities:1. Operations Management

  • Supervise daily operations of Front Office, Housekeeping, Concierge, and Guest Services departments.
  • Ensure rooms are ready for guest occupancy with high cleanliness and maintenance standards.
  • Monitor and manage room inventory, occupancy, and revenue targets.
  • Coordinate with Maintenance and Food & Beverage departments to ensure smooth guest experiences.
  • Handle VIP guests, special requests, and complaints efficiently.

2. Guest Relations

  • Maintain high standards of guest satisfaction and address issues promptly.
  • Monitor guest feedback through reviews and surveys; implement improvements.
  • Ensure staff provide courteous, efficient, and personalized service.
  • Oversee guest loyalty programs and up-selling initiatives.

3. Team Leadership

  • Lead and motivate Front Office and Housekeeping teams.
  • Conduct regular training, performance appraisals, and departmental meetings.
  • Create work schedules and manage staffing levels to match occupancy forecasts.
  • Foster teamwork and professional development among employees.

4. Financial Management

  • Prepare and manage departmental budgets for Rooms Division.
  • Control expenses, reduce waste, and optimize profitability.
  • Analyze room revenue reports and contribute to yield and rate management strategies.
  • Ensure accurate billing, cash handling, and credit procedures.

5. Administration & Compliance

  • Maintain operational policies and standard operating procedures (SOPs).
  • Ensure compliance with hotel brand standards and safety regulations.
  • Liaise with auditors, inspectors, and corporate offices when necessary.
  • Prepare regular performance and occupancy reports for management review.

Qualifications & Experience:

  • Bachelor's degree in Hotel Management, Hospitality, or related field (MBA in Hospitality preferred).
  • 5+ years of experience in Front Office or Housekeeping management, with at least 2 years in a supervisory or managerial role.
  • Strong knowledge of PMS (Property Management Systems) such as Opera, IDS, or eZee Absolute.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to multitask and manage high-pressure situations.

Job Type: Full-time

Pay: ₹540, ₹660,000.00 per year

Benefits:

  • Food provided

Work Location: In person

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