Customer Care Executive

6 days ago

Navi Mumbai, India House Of Anita Dongre Full time

House of Anita Dongre Pvt. Limited is seeking for the role of Executive
- Customer Care

**Primary Responsibilities**:

- The resource will also be trained on Providing satisfactory resolution to Ecom (online) & Store (offline) Customers through the below modes of Communication within the given TAT:

- Greet customers warmly, as per the Script and learn the customer concern to resolve the query efficiently, in a timely manner.
- Customer Interaction Login Software -- A ticket is to be raised against every such query/complaint. Each case needs to be closed with a satisfactory resolution.
- Stay updated on Processes as per the SOPs.

**Skillsets required**:

- Excellent communication skills (written and verbal) define: Ability to communicate fluently in English which is grammatically appropriate, tone and voice setting as per the customer care needs, patient listener & understanding of the foreign accent.
- Being diligent and precise in terms of record keeping on the Simplify 360 Software.
- Understand the customer needs/concerns and provide the best solution to the customer (solution provider).
- Ability to independently manage the role in the given shift.
- Should be well versed with working on a Laptop & Android Mobile Handset.
- Familiarity with Microsoft Outlook, Microsoft Office (Word & Excel) and Internet Explorer/Chrome.
- Ability to successfully adapt to changes in the work environment.
- Take Ownership to resolve the customers query or complaint as per given TAT. Proactive redressal of customer queries & grievance is expected.

**Qualifications required**: Minimum qualification Graduate/ PG

**Experience**: Minimum: 2 years of work Experience in customer service role (Someone who has managed online & offline client base will be preferred).

**Work Schedule**: Monday to Saturday (Alternate Saturdays Off), one Sunday Compulsory working in a month or national holidays (will be given a Comp off).

**Job Location**: Rabale, Navi Mumbai

**Salary**: ₹10,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Rabale, Navi Mumbai, Maharashtra 400701: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: One location

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