Guest Service Associate

1 week ago

Mohali, India Sarovar Hotels Full time

**JOB DESCRIPTION**

**Steward**

**1. Job Position**

Steward

**2.** **Category**

Staff

**3. Responsible To**

F&B Manager, Assistant F&B Manager, Captain

**4. Job Definition**

To ensure the service of food and beverage to the guest with appropriate courtesy and efficiency

**5. Duties and Responsibilities**

a. To develop restaurant sales by setting high standards of service

b. To ensure complete preparation of restaurant/ room service mis-en-place before the area opens for operation

c. To take the guest order correctly and with appropriate courtesy

d. To assist the guest in choosing the best items on the menu, thereby increasing sales, by up selling and suggestive selling

e. To handle all guests without bias or prejudice

f. To write out guest cheques and ensure their proper processing by presenting them to guests and encashing the same

g. To assist the captain in preparing the general stores requisition

h. To carry out any duties assigned by the Captain/ Manager

i. To follow the house rules and policies laid down by the management

j. To adhere to strict grooming and hygiene standards

k. To consciously and continuously strive to better his/ her skills and increase his/ her knowledge

In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management.

1

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