Front Office Executive

3 days ago

Kollam, India NAVDEEP PUBLIC SCHOOL Full time

**Job Title**:
**Front Office Executive - Enquiry & Admission Coordinator**

**Job Summary**:
**Key Responsibilities**:

- Be the **face and voice of the school**, creating a welcoming and professional first impression.
- Provide detailed information about the **school’s programs, values, curriculum, and facilities** in a convincing manner.
- Guide parents step-by-step through the **admission process**, from initial enquiry to final enrollment.
- Maintain and update an **enquiry & follow-up database**; ensure timely responses and closure.
- Proactively follow up with parents to ensure maximum **admission conversion**.
- Collaborate with the **admissions team and school leadership** to align messaging and strategies.
- Ensure front office standards are upheld—clean, professional, and parent-friendly.
- Support with **open house sessions, admission events, and school tours** for prospective families.

**Qualifications & Experience**:

- Graduate in any discipline (Business, Communication, or related field preferred).
- **5+ years of proven experience** in front office/admissions/customer relations (preferably in schools or high-end service sectors such as hospitality/airlines).
- Exceptional **verbal and written communication skills** in English (knowledge of regional languages is an advantage).
- Demonstrated ability to **convince, influence, and build rapport** with prospective parents.
- Strong **presentation skills** and a polished, professional appearance.
- Proficiency in MS Office, Google Suite, and CRM/ERP tools.

**Preferred Attributes**:

- Highly persuasive with a natural ability to connect and build trust.
- Warm, approachable, and empathetic personality.
- Goal-driven with a strong track record in **enquiry-to-admission conversion**.
- Ability to multitask and remain composed under pressure.
- Passion for education and genuine enthusiasm for representing the school.

**Compensation**:
Attractive package, commensurate with experience and performance.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Work Location: In person

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