Salesforce Admin

6 days ago

Mumbai Maharashtra, India TimesPro Full time

Operations- Mumbai**About Us**
TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow.
TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations.Established in 2013, we are the award-winning H. EdTech initiative of the Times Of India Group, catering to the learning needs of Indians with aspirations of career growth.
We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level.
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.
- User support tickets on Service Cloud.
- Identify and understand requirements from users and stakeholders.
- Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
- Monitor user adoption.
- User training and creating training materials.

**Job Requirement**

**Salesforce Certifications**: Salesforce Administrator certification.

**Technical Expertise**: Strong understanding of Salesforce concepts, configuration, data management, automation. Should have experience with custom objects, reports, and dashboards.

**Business Acumen**: Ability to collaborate effectively with stakeholders, understand business needs, and translate them into practical Salesforce solutions.

**Problem-solving Skill**s: Proactive approach to identifying and resolving platform issues, with a focus on continuous improvement.

**Communication**: Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.

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