IT Salesforce System Admin

The IT Salesforce System Admin will work closely with business stakeholders to understand current business processes, identify opportunities for improvement, and drive the execution of enhancements. to manage and optimize our Salesforce platform. This role will be responsible for the day-to-day configuration, maintenance, and support of our Salesforce org, ensuring it meets the evolving needs of the business. You will collaborate with cross-functional teams including Sales, Marketing, Customer Support, and IT to maintain system integrity, improve user experience, and support business processes
- General Responsibilities
- Manage user setup, profiles, roles, permissions, and security settings
- Create and maintain custom objects, fields, workflows, validation rules, reports, and dashboards
- Handle routine platform maintenance, including data integrity, deduplication, and sandbox refreshes
- Troubleshoot and resolve system issues, user inquiries, and integration problems
- Work closely with business stakeholders to gather requirements and implement scalable solutions
- Assist in training users and developing documentation for processes and best practices
- Support the implementation of new Salesforce features and releases, including testing and deployment
- Assist in business process redesign and documentation for new and existing technology solutions.
- Conduct prototypes, configuration setup, and transaction/control table management.

Experience / Qualifications
- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
- Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
- Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
- Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
- Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
- Teamwork - Ability to work with others and work synergistically with fellow team-members
- Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
- Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
- Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
- Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
- Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision
- Resilience - Ability to work under pressure and prioritize
- Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively
- Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results
- Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics
- Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

Preferred Experience / Qualifications
- 5+ years of experience as a Salesforce Administrator
- Any relevant certifications in Salesforce, Business Analysis (CBAP), Project Management (PMP, PMI-ACP), or ITIL.
- Experience with Salesforce Marketing Cloud, Service Cloud and/or Pardot
- Strong understanding of Salesforce best practices and platform capabilities
- Proficiency in process automation (e.g Flows)
- Proven ability to work across multiple domains
- Technical understanding of IT systems and ability to translate business needs into IT solutions.
- Experience supporting Master Data Management (MDM) efforts and ensuring proper governance.
- Experience with project management methodologies (Agile, Waterfall, or hybrid approaches).
- Light scripting/programming capabilities (e.g., SQL, Python, PowerShell) for automation and analysis purposes.

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