Customer Support Executive

7 days ago

JP Nagar Bengaluru Karnataka, India Organic Mandya Full time

**Key Responsibilities**:
Ensure a high level of customer satisfaction by addressing customer issues professionally and in a timely manner.

**Product Knowledge**:
Develop a deep understanding of the products and services offered by the company, and stay updated on any changes or updates.
Provide product information to customers and assist them in making informed purchasing decisions.

**Problem Resolution**:
Investigate and resolve customer complaints or issues, escalating complex problems to the appropriate department when necessary.
Work closely with other teams to ensure prompt and accurate resolution of customer issues.

**Documentation**:Maintain accurate and detailed records of customer interactions, including the nature of the issue, actions taken, and resolutions provided.
Provide regular reports on customer support activities and trends.

**Process Improvement**:
Identify opportunities for process improvement in the customer support workflow and collaborate with relevant teams to implement changes.
Suggest improvements to product or service offerings based on customer feedback.

**Training and Development**:
Provide guidance and mentorship to junior customer support representatives.
Conduct training sessions for new team members on customer support processes and product knowledge.

**Qualifications**:

- Minimum of 3 years of experience in customer support, preferably in the retail or FMCG industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proven track record of meeting or exceeding customer satisfaction targets.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- Bachelor's degree in Business, Marketing, or a related field is a plus.

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
- FMCG: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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