Customer Support Coordinator

5 days ago


JP Nagar Bengaluru Karnataka, India CustomElements Private Limited Full time

Handle customer inquiries, resolve complaints, and provide real-time support for issues related to orders, shipments, and returns.
- Address customer escalations related to product delivery and other order issues promptly and professionally.
- Maintain a positive relationship with customers through effective communication and follow-up.
- Manage bookings and schedule shipments using logistics platforms like Shiprocket.
- Coordinate with shipping partners to ensure timely pickups and deliveries of orders.
- Resolve delivery-related escalations and ensure accurate tracking of shipments.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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