
Customer Support Coordinator
5 days ago
Handle customer inquiries, resolve complaints, and provide real-time support for issues related to orders, shipments, and returns.
- Address customer escalations related to product delivery and other order issues promptly and professionally.
- Maintain a positive relationship with customers through effective communication and follow-up.
- Manage bookings and schedule shipments using logistics platforms like Shiprocket.
- Coordinate with shipping partners to ensure timely pickups and deliveries of orders.
- Resolve delivery-related escalations and ensure accurate tracking of shipments.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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