Restaurant Captain

3 days ago

George Town Chennai Tamil Nadu, India HOTEL NATARAJAH Full time

A restaurant captain, often referred to as a head waiter or head server, plays a crucial role in ensuring that the dining experience is smooth and enjoyable for guests. Here are some key roles and responsibilities typically associated with a restaurant captain:
## 1. **Guest Relations**
- **Greeting and Seating**: Welcome guests warmly, manage reservations, and ensure they are seated comfortably.
- **Customer Service**: Address any concerns or special requests from guests promptly and professionally.
- **Menu Guidance**: Offer detailed explanations of the menu, including specials, and make recommendations based on guests' preferences.

## 2. **Service Management**
- **Order Taking and Coordination**: Take accurate orders and relay them to the kitchen and bar staff. Ensure that orders are prepared correctly and in a timely manner.
- **Table Management**: Oversee the service of multiple tables, ensuring that each table is attended to efficiently and that service standards are maintained.

## 3. **Team Leadership**
- **Training and Supervision**: Train and mentor junior staff, including servers and bussers. Provide guidance on service standards and best practices.
- **Shift Coordination**: Manage the front-of-house team during a shift, ensuring that duties are performed as expected and addressing any issues that arise.

## 4. **Quality Control**
- **Service Quality**: Monitor the quality of service and food being served, making adjustments as needed to maintain high standards.
- **Problem Resolution**: Handle any complaints or issues from guests professionally and effectively, striving to resolve them to the guests' satisfaction.

## 5. **Operational Duties**
- **Inventory Management**: Assist in managing inventory levels for service items and supplies, and report any shortages or issues to management.
- **Cash Handling**: Process payments, manage tabs, and handle cash and credit transactions accurately.

## 6. **Health and Safety**
- **Compliance**: Ensure that all health, safety, and hygiene regulations are followed, both by the staff and the establishment.
- **Cleanliness**: Maintain a clean and organized dining area, ensuring that tables, chairs, and other areas are properly cleaned and set up.

## 7. **Communication**
- **Staff Coordination**: Communicate effectively with kitchen staff, bar staff, and other team members to ensure seamless service.
- **Guest Communication**: Keep guests informed about the status of their orders and any changes or delays.

In summary, a restaurant captain is essential in managing the front-of-house operations, ensuring exceptional service, and leading the team to deliver a positive dining experience.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 10/10/2024

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