Customer Care Executive

2 weeks ago

Mumbai, India SHREENATH HYUNDAI Full time

**1)Primary Responsibilities**:
Ø Follow communication procedures, guidelines and laid down policies.

Ø Generating PSF and appointments list from the DMS system.

Ø Preparing list and arranging Home visit for all PSF complaint customer.

Ø Updating information in DMS system related to feedback of customer (IFF/IFC etc.)

Ø Updating customers concerns (VOC) during PSF as per OEM norms.

Ø Calling customer for complaintregistered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.

Ø Updating resolved complaints details in DMS and or Dealership defined process.

Ø Maintaining daily and monthly complaint monitoring report.

Ø To achieve the set business targets (appointment, PSF).

Ø To daily update appointments generated details in DMS.

**2)Secondary Responsibilities**:
Ø Act as single point of contact for service and related concerns.

Ø Daily /weekly/monthly MIS reports.

Ø Preparing list and organising pick up -drop facility of customer’s vehicle in coordination with service team.

Ø To manage service reception, attend customer and take care of customer lounge area as and when required.

Ø To attend all training programmes organised by OEM/Dealership.

**Salary**: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9870786363

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