Customer Support

9 hours ago

Manikonda Hyderabad Telangana, India Gravity Films Full time

Job Title: Customer Support Executive

Company: Gravity Atoms

Location: Hyderabad

Type: Full-time, On-site

Domain: Consumer Electronics or Similar

Experience: 1+ years

Job Summary:
Vintron seeks a customer-focused Customer Support Executive to join our team. You'll provide exceptional support to customers, resolve issues, and contribute to customer satisfaction and retention.

Key Responsibilities:
Provide accurate product and service information.

Resolve customer complaints and issues.

Maintain detailed customer interaction records in the CRM system.

Collaborate with internal teams to resolve customer issues.

Identify upsell/cross-sell opportunities.

Gather customer feedback to improve products and services.

Ensure customer satisfaction and follow-up.

Qualifications:
Bachelor's degree in any field; Business, Marketing, or Communications preferred.

1+ years of experience in customer support, call center, or similar role.

Excellent English communication skills (additional languages a plus).

Strong problem-solving skills.

Familiarity with CRM systems.

Ability to multitask and prioritize.

Nice to Have:
Experience in consumer electronics or similar industry.

Certification in customer service or support.

Knowledge of customer support software (e.g., Freshdesk, Zendesk).

Analytical skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 1.5: 1 year (required)

**Language**:

- Hindi, Telugu and English (required)

Work Location: In person

Expected Start Date: 28/04/2025

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