Claims Customer Service Associate

5 days ago

Manikonda Hyderabad Telangana, India Solana Insurance Agency Full time

Solana Insurance Agency is seeking a Claims & Customer Support Executive to serve as the first point of contact for clients, assisting them with policy inquiries, claims processing, and issue resolution. This role requires strong communication skills, a customer-centric approach, and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements.

Key Responsibilities:
Client Interaction & Support:

- Act as the primary contact for clients, handling inquiries regarding policies, claims, and coverage details.
- Guide customers through the claims filing process, ensuring they submit the correct documentation.
- Address policy-related concerns and provide clarity on coverage terms and conditions.

Claims Processing & Coordination:

- Liaise with insurance companies to track and expedite claim settlements.
- Follow up with insurers and clients to ensure the timely resolution of claims and related issues.
- Maintain up-to-date knowledge of claims procedures and assist clients in dispute resolution when required.

Customer Satisfaction & Follow-ups:

- Conduct regular follow-ups with clients to keep them informed on claim status and any additional requirements.
- Ensure prompt response times and a positive customer experience at all touchpoints.
- Handle escalations professionally, providing solutions that align with company and regulatory standards.

Documentation & Compliance:

- Maintain accurate records of client interactions, claims, and policy-related communications.
- Ensure all documentation complies with IRDAI regulations and company policies.
- Assist in preparing reports on claims trends, customer concerns, and service improvements.

Required Skills & Qualifications:

- Bachelor’s degree, III certification, and relevant experience in customer service or insurance claims processing.
- Strong verbal and written communication skills.
- Basic understanding of insurance policies, claims processes, and IRDAI guidelines.
- Ability to handle client queries professionally and escalate issues when needed.
- Proficiency in MS Office (Word, Excel, Outlook) for record-keeping and reporting.
- Strong problem-solving skills and attention to detail.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 14/07/2025

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