Claims Associate

7 days ago

Hyderabad, India Uber Full time

Job Description About The Role - As an International Claims Associate, you will investigate reports of accidents/incidents that occur throughout the region in connection with the app. You will report to our APAC Claims Manager. - As a member of a growing international claims team, you will also have a unique opportunity to gain exposure to claims handling protocols in Europe/Middle East, India/South Asia/ANZ and Latin America. What You'll Do - Manage an inventory of claims to evaluate covered losses and liability exposure. - Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicate with claimants, drivers, passengers, witnesses, etc. - Advocate for claims on behalf of claimants to support white-glove customer service in tandem with quick resolution. - Build internal reporting processes and procedures for auto-related and personal accident claims which will scale with Uber's growth. - Develop, maintain and analyse appropriate metrics, governance and control mechanisms for specialized claims handling - Constantly improve the claim process to keep up with Uber's expansion, new products, and new insurance policies. Basic Qualifications - Bachelor's Degree or equivalent. - Fluent in oral and written English. - Professional capability in other international languages is a plus and differentiator. - 3+ years of General Insurance Claims handling experience is must. - Effective written and verbal communication skills to provide - information in a clear and concise manner and to communicate with a variety of individuals. - Extremely detail-orientated, organised, and a self-starter - Effective analytical skills to gather information, analyse facts and make recommendations. - Willing to work remotely or from home occasionally on Weekends depending on business needs. Preferred Qualifications - Early and Effective Investigation: Experience in immediately gathering crucial evidence at the first notice of loss. - Proactive Pre-Litigation Claims Handling Strategy: Experience in conducting a rapid, initial assessment of a new claim to determine its key characteristics: severity, complexity, potential for fraud, and likely liability. Based on this triage, the candidate should be able to formulate an initial action plan, outlining the investigative steps, required resources, and a preliminary resolution strategy. - Regulatory Knowledge: A strong understanding of the general insurance regulatory frameworks governing personal injury claims in India is a must, plus those of having knowledge in various APAC countries, including any statutory compensation schemes or limitations on bodily injury and property damages. - Fraud Detection: Experience in identifying red flags for fraudulent PA and TP claims, such as exaggerated injuries or damages, staged accidents, or phantom passengers. Knowledge of common fraud rings and patterns in specific APAC markets is highly valuable.

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