CRM Executive

3 days ago

Noida Uttar Pradesh, India Goyal Brothers Prakashan Full time

**Key Responsibilities**:
**CRM Strategy Development**:

- Design and implement comprehensive CRM strategies aimed at attracting, retaining, and expanding our customer base.
- Analyse customer data and market trends to identify opportunities for enhancing customer engagement.

**Content Creation**:

- Collaborate with the creative team to ensure all content is consistent with brand voice and messaging.

**Customer Support and Relationship Management**:

- Address customer queries and resolve complaints in a timely and effective manner, enhancing overall customer satisfaction.
- Foster strong relationships with customers to build loyalty and encourage repeat business.

**Marketing Strategy Testing**:

- Implement and oversee A/B testing for various marketing strategies developed by the team to optimize performance and engagement.
- Utilize analytics tools to measure the effectiveness of campaigns and adjust strategies accordingly.

**Cross-Department Collaboration**:

- Work closely with sales, product development, and customer service teams to ensure a cohesive CRM strategy that supports company objectives.
- Share insights and feedback across departments to enhance overall customer experience.

**Reporting and Analysis**:

- Monitor and report on key performance indicators (KPIs) related to CRM initiatives, providing insights and recommendations for improvement.
- Conduct regular reviews of CRM processes to ensure efficiency and effectiveness.

**Qualifications**:

- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 3+ years of experience in CRM, digital marketing, or customer engagement roles.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and analytics tools.
- Strong analytical skills and the ability to interpret data to drive decision-making.
- Excellent communication and interpersonal skills.
- Creative mind-set with the ability to develop innovative marketing solutions.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

Expected Start Date: 01/10/2024

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