International Customer Support Assistant

21 hours ago

Gurugram Haryana, India Ujobs Consulting Full time

Profile: Customer Service Agent (International Voice Process)

**HR - 9560932363**

**Salary**: Up to 35k ctc

Location: Gurgaon Sec 18

Shift: Rotational shift with rotational offs

Benefits: Cabs

**Job Type**: Full Time (WFO)

Experience: Min 6 months in tech support or customer service in international process

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

**Requirements**:

- Proven customer support experience or Technical Support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**HR - 9560932363**

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9560932363

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