Customer Care Executive

4 days ago

Mira Road Mumbai Maharashtra, India Digi1 Electronics Pvt Ltd Full time

Provide accurate, valid, and complete information by using the right tools and resources.
- Resolve customer complaints by identifying problems and implementing the best solutions.
- Handle and resolve customer complaints in a professional and efficient manner.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Escalate complex issues to the appropriate department or manager.
- Maintain customer records by updating account information.
- Log all customer interactions and transactions in the customer service system.
- Prepare and present regular reports on customer feedback and service performance.
- Stay updated on product knowledge and industry trends to provide customers with accurate and relevant information.
- Assist customers with product and service selections that best fit their needs.
- Meet customer service targets and call handling quotas.
- Follow communication procedures, guidelines, and policies.
- Strive to maintain a positive and professional demeanor at all times.
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in training sessions and workshops to improve product knowledge and service skills.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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