Customer Care Executive

4 days ago

Charni Road Mumbai Maharashtra, India Two Brothers Organic farms Full time

**Job Title: Customer Care Executive**

**Job Location: Charni Road, Mumbai**

**Responsibilities**:
2. Resolve customer issues by researching and identifying the root cause of the problem, and takingappropriate corrective actions

3. Build and maintain strong relationships with customers by providing excellent serviceand product recommendations

4. Provide customers with product information, pricing, and availability

5. Collaborate with other departments to ensure customer needs are met

6. Identify opportunities for process improvements and recommend solutions

7. Keep accurate records of customer interactions and transactions in our CRM system

8. Meet and exceed individual and team performance goals

9. Assist with general administrative tasks, such as filing, scanning, and data entry, as needed.

**Qualifications**:
Any graduate degree, or a degree in a related field

Excellent written and verbal communication skills

Strong problem-solving skills and ability to think critically

Ability to multitask and manage time effectively

Knowledge of CRM software and tools

Familiarity with customer service metrics and KPIs

Ability to work in a team-oriented environment

**Working Schedule: Monday to Saturday (WFO)**

9:30 am to 6:00 pm

**About TBOF**:Located in Maharashtra, India, Two Brothers Organic Farms follows the principles of organic and naturalfarming methods. We prioritize the use of natural fertilizers, composting, crop rotation, and biological pestcontrol to ensure the health and fertility of the soil. The farm avoids synthetic chemicals, pesticides, andgenetically modified organisms (GMOs) in its farming practices.Our primary goal is to increase three circles:
1. Circle of farmers doing sustainable agriculture

2. Circle of co-workers: Giving more socially humane standards to work

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8087775708

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