Customer Service Officer

3 days ago


Ahmedabad Gujarat, India AK Global Management Services Full time

**Position:

- Customer service (Voice process)**

**Location:

- Bhat, Ahmedabad**

**Full time, Permanent**

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls and provide customer support.
- Understand customer needs and offer suitable products/services.
- Follow up on leads and inquiries to convert them into successful sales.
- Maintain accurate records of calls, sales, and customer information in the CRM system.
- Handle customer objections and provide appropriate solutions.
- Build and maintain strong relationships with customers.

**Requirements**:

- **Education**: Any Graduate
- **Experience**: 0-2 yr experience in any voice or telecalling process
- Excellent verbal communication and negotiation skills.
- Ability to handle rejection and remain confident on calls.
- Strong persuasion and sales skills.
- Basic knowledge of CRM software and MS Office is preferred.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- Telecommunication: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Gujarati (required)

**Location**:

- Ahmedabad, Gujarat (required)

Work Location: In person



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