Customer Service Officer
3 days ago
**Position:
- Customer service (Voice process)**
**Location:
- Bhat, Ahmedabad**
**Full time, Permanent**
**Job Summary**:
**Key Responsibilities**:
- Handle inbound and outbound calls and provide customer support.
- Understand customer needs and offer suitable products/services.
- Follow up on leads and inquiries to convert them into successful sales.
- Maintain accurate records of calls, sales, and customer information in the CRM system.
- Handle customer objections and provide appropriate solutions.
- Build and maintain strong relationships with customers.
**Requirements**:
- **Education**: Any Graduate
- **Experience**: 0-2 yr experience in any voice or telecalling process
- Excellent verbal communication and negotiation skills.
- Ability to handle rejection and remain confident on calls.
- Strong persuasion and sales skills.
- Basic knowledge of CRM software and MS Office is preferred.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Telecommunication: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
- Gujarati (required)
**Location**:
- Ahmedabad, Gujarat (required)
Work Location: In person
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