Dispatch Associate

1 week ago

Bengaluru Karnataka, India MSI Services Full time

**About MSI SERVICES PVT**

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees.

If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovationare the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning,
Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years,MSI is seeking individuals looking for a long-term career and upward mobility.

MSI Services Pvt. Ltd. is currently hiring for the role of “**Dispatch
- Associate **” for our business operations in Bangalore, India.

**Summary**: Summary: Dispatch support team plays a crucial role in ensuring smooth operations and timely delivery of goods or services. Their primary responsibilities include coordinating schedules, managing logistics, and providing support to drivers or field personnel. The dispatch support team acts as a central hub, facilitating communication between various stakeholders to ensure efficient and effective delivery operations.

**Responsibilities**:

- Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.
- Monitors driver’s activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and any and all issues are resolved before end of day.
- Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/eta’s, and special handling requests.
- Arranges for necessary preventive maintenance and repairs for equipment.
- Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity.
- Monitor all transportation activities to ensure FMCSA and DOT compliance for both drives and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).
- Provides feedback to management for process improvement through running of reports or on site observations.
- Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.
- Monitors driver and equipment utilization -provides feedback for under or over utilization.
- Partners with supply chain teams to solve delivery problems and strategizes on process improvement.
- Perform additional duties as required and or requested.

**Qualifications**:

- Experience using both warehouse and transportation systems.
- 1 year minimum experience dispatching drivers.
- Experience using routing Software; Descartes Software Preferred.
- Experience using or Safety geared software; LYTX/ Drive Cam Preferred.
- Experience using ELD and asset tracking software; Geotab Preferred.
- Experience maintaining DOT compliance for both Drivers and Vehicles.

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